Terms and Conditions of Sale

* Unless otherwise agreed all sales made by Elmase Designs are made on these conditions of sale. No variation of these conditions of sale or any terms supplied with any order form or other document provided by you will be binding on Serena’s.

* By placing an order Elmase Designs you are acknowledging that you have read and understood these terms and conditions.


Prices & Payment

* Unless otherwise agreed payment is required with order or prior to delivery of the goods. I accept payment by credit card via Stripe.



* Custom orders from Elmase Designs will not be made until payment has been received. Most orders are completed and sent within 10-14 days, possibly even sooner. If you are in a rush and need them sooner, don't hesitate to let me know.

 * Elmase Designs reserves the right to withdraw from sale any item previously sold. While I do my best to keep accurate quantities for different items and colors, I do run out of colors unexpectantly at times.



 * Refunds will be given if items are returned in their original condition within one week of receipt. Shipping and handling charges are not refundable. Custom orders - 10% of item value will not be refunded. Custom orders can take a significant amount of time and therefore they are not 100% refundable.



* Elmase Designs accepts no liability of whatever nature arising as a result of any, breach of contract, negligence or otherwise including but not limited to any liability for indirect or consequential loss, loss or corruption of data, or loss of profits, revenue, business or goodwill except for liability for death or personal injury caused by Elmase Designs negligence.

* All conditions, warranties, guarantees and representations, express or implied, by statute, common law or otherwise in relation to the goods (other than any liability which Elmase Designs is not permitted by law to exclude or restrict) are hereby excluded. Elmase Designs does not represent or warrant that the information accessible via this website is accurate, complete or current.